Why does the course log me out after visiting a page? |
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| The learning system is dependent upon communication between networked devices that send, retrieve and store data. A Cookie is a storage mechanism on your computer that allows information about your browsing session to be recorded and accessed whenever you navigate between pages. These cookies are often used to tell the browser or server who you are so that the correct information can be retrieved and displayed. If the cookie is lost or non existent then the information needed to give you a personalized experience is unavailable. This results in the system thinking you are a new user. |
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Why does my status show as incomplete even though I've looked at every page? |
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| Status is determined by your progress through the activities found in the course. Each course has a series of activities that must be completed in order for the system to recognize your progress and subsequently give you credit for completion. So, even though you view a page, if you do not complete the activity in the "Additional Media" column then you will not receive credit in your progress. |
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Why can't I view the PDF documents? |
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| Portable document format (PDF) files are a versatile way to share documents, but require a browser plug-in to be accessed. The viewer plug-in can be downloaded for free at http://www.adobe.com/products/acrobat/ . Once the easy process of downloading and installing is complete you should be able to view the PDF. It is usually a good idea to contact your IT department before downloading or installing software to ensure organizational standards and compliance. |
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Why doesn't the course return to the last page I viewed when I come back to the course? |
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| The learning system does remember the last page you were on, but it opens in the main page so that any new announcements can be read. To resume your course you must click the "Resume Course" link located on the right hand side of the page. |
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Why can't I view the Flash activities? |
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| Most courses use interactive exercises delivered with Macromedia Flash plug-ins. This allows a more robust multimedia and interactive experience within your favorite browser. The viewer plug-in can be downloaded for free at http://www.adobe.com/products/flashplayer/ . Once the easy process of downloading and installing is complete you should be able to view the Flash animation in you browser. It is usually a good idea to contact your IT department before downloading or installing software to ensure organizational standards and compliance. |
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Why doesn't the video play? |
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| The video embedded in course content does not usually play automatically. This is to eliminate too much happening at once, and gives you the ability to choose when you are ready to play the video. The video may sometimes have a black screen as the starting frame, but after clicking on the play button in the embedded video area the video should start. Some browsers handle embedded multimedia differently, because of this you may need to click the video object to activate it and then click the play button to start the video. |
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Why does the page have a black box in the middle of it? |
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| The video embedded in course content does not usually play automatically. This is to eliminate too much happening at once, and gives you the ability to choose when you are ready to play the video. The video may sometimes have a black screen as the starting frame, but after clicking on the play button in the embedded video area the video should start. Some browsers handle embedded multimedia differently, because of this you may need to click the video object to activate it and then click the play button to start the video. |
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Why can't I log in? |
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| The most common issue you might have when trying to login is entering the username and/or password incorrectly. The learning system is sensitive to upper or lower case letters and you may want to make sure the "Caps Lock" is not activated. If you forget your password, contact your HR Director and he/she will be reset for you. |
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Why doesn't the course show up? |
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| If you are supposed to be signed up for a course, but it does not appear on your list of courses you may not have been assigned it yet. This sometimes happens to new users. If you believe you should have access to a course, but it does not show up you should contact you HR Director to confirm enrollment. |
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